Focus on your business, we take care of shipping with order fulfillment!
Let us take care of the shipping so you can focus on your business! We’ll process your orders, pack them, and even handle returns with our merch fulfillment services.
You Sell It... We Ship It!
Looking for full-service merch Order Fulfillment for all your customer orders - look no further. Threadbird specializes in eCommerce order fulfillment services for direct-to-consumer brands. Stop wasting your valuable time picking, packing, and shipping customer orders and get back to working hard to make your brand successful with our merch order fulfillment and printing services.
How it works
Discover our features
It’s not just about getting your packages there on time. We want to make sure the only thing you have to worry about is sending us designs to print new inventory for your store with our order fulfillment services.
Discover our integrations
To ensure that your store works with our system, we offer integration with all of the major e-commerce platforms. Don’t see your platform? Email us and we can see how to integrate and get your orders shipping in no time.
Some lifetime achievement numbers to show we mean business
1,500,000+
Orders Picked and Packed
That's a lot of boxes and tape
3,100,000+
Items Shipped
We ship around the world!
>0.001%
Error rate
Get your order shipped with no issues
Fulfillment Tiers
At Threadbird, we value the importance of creating loyal brand identities with flexible frameworks that will allow companies & organizations to stand the test of time. We are an experienced fulfillment services partner who can help you monetize your brand identity and grow your business from a single event shipment to ongoing e-commerce store sales.
Requirements:
• Duration of Pre-sale: no longer than 2-4 weeks before production
• $500 prepayment to get started, applied to pick and pack fees and other setup charges
• All customer info submitted via CSV or spreadsheet
Advantages:
• Enables you to sell your products ahead of time, before production.
• Once the stock is ready, we will ship out all of your orders to your customers
• No storage fees - we will ship back to you any unused merchandise once the job is complete
Requirements:
Minimum of an average of 50 orders per month
Advantages:
• Connect our WMS (Warehouse Management System) to your online store via API
• We can store your inventory from any supplier
• 24-7 online client visibility of inventory levels, orders to ship, and other KPIs
Simple and Predictable Fulfillment Pricing
Stop wasting your valuable time picking, packing, and shipping customer orders and get back to working hard to make your brand successful.
Pick & Pack
| Pick & Pack | 1st Item | Additional Item |
|---|---|---|
| 1-99 | $4.00 | $1.50 |
| 100-499 | $3.50 | $1.25 |
| 500-999 | $3.25 | $1.15 |
| 1000-4999 | $3.00 | $1.00 |
| 5000-9999 | $2.90 | $0.95 |
| 10K | $2.80 | $0.95 |
| 25K | $2.70 | $0.90 |
| 50K | $2.60 | $0.80 |
Monthly minimum fee: $500.00 per month for Pick and Pack.
One time fulfillment will require an upfront $500 cost, this amount will be credited to your overall bill.
Pick and Pack of Orders: prices include cost of standard packaging, which consists of a blank white polybag
Upcharges:
- Poster: $2.00
- Oversize: $1.00
Note: Additional packaging will be charged at current market rates
Support
| Support | Pricing |
|---|---|
| One-Time Customer Support Inbox Set Up Fee | $200.00 |
| Returns | $3.00 |
| Per-item Restock Fee |
$0.50 |
| Email Support | 2% free each month, $1 an email after that. |
Additional Fees
| Additional Fees | Pricing |
|---|---|
| Shiphero Set Up Fee | $50.00 |
| Shiphero Connection Fee | $50/month |
| If CSV Upload is Required |
$35/hr |
| Return Processing Fee | $2.50 (label cost is not included) |
| RTS Domestic/International | $9.00 / $17.00 |
| Address Correction | $1.25 |
| Receiving Fee | $35/hr (for non-Threadbird produced items) |
| Customer Rush Fee | $2.00 + $0.50 an item |
| Put to Shelf Fee | $2.50 a box - applies to all item regardless of where they were produced |
| Non-standard Projects Outside Our Normal Processes | $35/hr |
| Folding (All Threadbird produced items will require folding or folding/bagging at production) |
|
| Small Box | Medium Box | Large Box | Overstock Box | Pallet |
|---|---|---|---|---|
| $2.00 | $3.00 | $6.00 | $9.00 (+$3 oversize OS surcharge) | $85.00 |
Packaging Pricing
Bubble Mailer
| Size | Pricing |
|---|---|
| Small (4"x6") | $0.65 |
| Medium (6"x8" / 7"x9") | $0.90 |
| Large (9"x12" / 10"x13") | $1.25 |
- Single Poly included
- Packaging material will be charged per shipment
Box
| Size | Pricing |
|---|---|
| Small (8"x8") | $1.75 |
| Medium (10"x10") | $2.25 |
| Large (24"x10"x8") | $2.75 |
| OS (24"x14"x14") | $3.25 |
| Mug (6"x6"x6") | $0.65 |
| BB (4"x4"x32") | $1.25 |
| Shoe (15"x9"x6") | $2.75 |
| CD (6"x6"x1") | $1.25 |
| Vinyl (12"x12"x1") | $1.50 |
| Convention (20"x20"x20") | $8.00 |
- Single Poly included
- Packaging material will be charged per shipment
Poster Tube
| Size | Pricing |
|---|---|
| Small (2"x16") | $1.75 |
| Medium (2"x24") | $2.25 |
| Large (3"x26"(30")) | $4.00 |
| X-Large (24"x5"x5") | $5.50 |
| Box (33"x6"x8") | $3.25 |
- Single Poly included
- Packaging material will be charged per shipment
Stay Flat
| Size | Pricing |
|---|---|
| Small (6"x6") | $1.50 |
| Medium (9"x12") | $1.75 |
| Large (17"x21" / 18"x24") | $2.00 |
- Single Poly included
- Packaging material will be charged per shipment
Capabilities: More than Just T-shirts
Looking to take your e-commerce experience to the next level with elevated custom packaging? Or perhaps you think a subscription box program is the next step for your growing business? Threadbird can help you, from designing and producing the just-for-you packaging to kitted assembly and waved delivery for just the right surprise-and-delight experience for your customers.
Looking to create individual, custom experiences within a subscription box program - we can help produce completely bespoke programs with individual items specifically for specific customers, allowing you to reward those who support your business the most!
Custom packaging is just one way to bring your brand to life when it arrives at your customer's doorstep - additional details we can help with include interior packaging materials, sealing stickers, and fully customizable polybags, to name just a few.
Frequently Asked Questions
Have a quick question? Check out our most commonly asked fulfillment questions below.
Printing with Threadbird is not a requirement in order to use our fulfillment services. Each service is separate and you can either use one, or both.
Yes, however you are free to leave with a 20 days notice, but you will be responsible for the cost of shipping all remaining products back to you. All outstanding invoices must be paid before your product is shipped back.
We can include one (1) small item in each package at no extra charge. Anything more than that may require a small additional fee.
We can ship most items, including but not limited to: apparel, accessories, posters, and small promotional items!
Accurate inventory - check from any web-connected device!
- Faster picking and shipping - our bar-coded, tablet drive pick, pack, and ship process gets your orders out the door quickly
- Reliable stock management - know what's in stock, what's selling quickly, and what needs reordering
- Easy returns - end customer drive process makes things easier for everyone
Yes, it's perfect for Kickerstart or Indiegogo!
At this time, no. It's something we're looking into for the future.
Yes! Although it depends on the complexity of the customization, you will not be charged additional packaging fees. Please speak with us prior to providing us with packaging. All packaging you provide will be counted as additional product storage.
Our standard packaging includes a blank white polybag or blank box. It will have your name listed over our address as the shipper for all domestic shipments. International orders will have a person's name on them. The buyer will also receive a packaging slip (no pricing listed) displaying the item(s) ordered and basic return/customer information.
All we need is an email with the request, the shipping address, and how quickly it needs to arrive. We will bill you for the costs of shipping, plus a small handling fee (either normal fulfillment fees or up to $6 per box).