Contract Screen Printing Rules & Guidelines Checklist:

Before You Send Us Garments

We need to have information upfront about the garments you are sending, including manufacturer, style number, color, and size breakdown. If you are sending cut and sew garments, please send us as much information as you have. We will not start the mock-up process until we have this information, and any delay in receipt of this information will result in corresponding delays in production.

Request Threadbird Ship-To Address

If you supply your own garments, you must request a shipping address specific to your order. Do not send garments until you have approved and paid for your order. If you do not and the garments are shipped to the wrong location, you will be billed for additional shipping to get them where they need to be.

If you are sending garments for a contract printing job with a requested in-hand date or an event date, we can’t schedule the event date until we have tracking for the garments. Your CAS will share an in-hand date required to keep the timeline with you during the estimate process, but that can change if all the garments are not received by the due date.

Label Your Packages

You must have the packages labeled with your name/order # so we know they are your shirts for this specific order. We also use this information and the information shared for the mockup to ensure we can print on the garment you want to use with the style of printing/ink you are requesting and that we have all of your garments. If you don’t, we will charge you our hourly rate to hand-receive them, currently $35/hr. If garments arrive individually polybagged or with manufacturer hang tags that need to be removed, Threadbird will be responsible for their removal and charge our standard hourly rate of $35/hr for the time to remove them.

Combine Your Shipments

We need to receive as few shipments as possible to ensure no errors. If we do not receive all your shirts at once, we will send you one email to let you know. If you supply your garments, you must ensure we have them. Anything not at our shop in time to print when your order is scheduled will be shorted from the order. If all your garments do not arrive within two weeks, we will charge a storage fee for the garments we do have, based on the volume and our standard fulfillment storage rates. If you know your garments won’t all arrive simultaneously, please let us know in advance.

Defective Garments:

We do not replace garments when you supply your own. If your shirts have holes, rips, tears, or any other manufacturer errors, they will be removed from the order unless you request to get all damaged garments. All garments are supplied to Threadbird at the customer’s risk, including any custom cut and sew items and/or custom-dyed items. Threadbird will not be responsible for any print issues related to and/or resulting from garment defects.

Quality of Garments

With contract printing, just like regular printing, you get out what you put in. If you supply low quality garments, we cannot guarantee print quality.

Finishing Prices

All apparel finishing prices are the same whether you or we supply the shirts, however Threadbird must provide either the garments or the finishing items in order to accept the job. We will have additional fees for finishing only. See Finishing Prices.

Ink Changes

Ink changes require a minimum of 25 shirts per change. We only allow 2 changes per design total, that includes all locations.

Blind Shipping

You must notify your Customer Account Specialist if an order must be blind shipped and in a non-branded box.